Family Outreach Worker

More Information

The role of the Family Outreach Worker is to provide family outreach support and facilitate parent groups. 

Reports to: Program Manager

QVCC is committed to employment equity and inclusion. We strongly encourage applicants who increase the diversity of our staff team and have the ability to engage diverse communities in a safe and supportive way. Indigenous identity is considered an asset for this position. 

Key Duties and Responsibilities:

  • Works with families with children 0-11years old to assess and plan for needs, identify required resources, and support linkages

  • Liaises with and accepts referrals from MCFD staff, and other relevant community organizations

  • Facilitates education and support groups with parents/caregivers

  • Facilitates informal mediation with parents/caregivers

  • Assists families with effective system navigation

  • Assesses family safety and wellness and provides mental health support as needed

  • Attends community and case related meetings

  • Facilitates parent support and mentoring

  • Participates in/facilitates planning meetings

  • Makes referrals to community resources and assists with system navigation as appropriate

  • Facilitates goal setting and steps towards attainment

  • Facilitates constructive, client-centred helping conversations and basic counselling

  • Makes regular written and verbal reports as required by the Program Manager

  • Participates in monthly Shared Assessment Committee Meetings

  • Assists in system navigation by familiarizing families with services and activities within the Centre and elsewhere in the community and ensuring they can connect with these programs

  • Transports parents/caregivers as appropriate

  • Responds to general inquiries regarding QVCC and shares in the work of operating and maintaining an inclusive, functional community centre

  • Is familiar with and implements QVCC policies, procedures and practices

  • Collaborates with the Program Manager on project/proposal development

  • Performs other related duties when required and approved by the Executive Director/Program Manager

Qualifications:

  • Commitment to anti-oppressive, decolonial, and anti-racist practice

  • Ability to work with integrity and respect in a diverse, multi-culture community centre

  • Post-secondary degree in a relevant discipline (e.g. Social Work, Community Development, Child and Youth Care, or comparable degree)

  • Minimum two years’ experience in supervision, community development work, project work, outreach work, system navigation and family work

  • Vulnerable Sector Criminal Record Check, Standard First Aid, Class 4 Driver’s Licence are required

Hours of Work:

  • 30 hours per week. Core hours Tuesday-Friday 9-4pm. It is the expectation that occasionally these hours will require evening work to accommodate appointments for parents/caregivers who are working during the day and parent groups. Within that expectation there is also the ability to collaborate about the ultimate work schedule chosen and provide flexibility

Benefits and Remuneration:

  • $31.29 per hour to start and increases with tenure

  • 3 weeks vacation (per full year worked)

  • Comprehensive benefits package including Extended Health, Dental, AD&D, Life Insurance, and optional matching RRSP contributions after completion of 3-month probationary period

  • Immediate enrolment in the Employee & Family Assistance Program 

  • Paid training and development applicable to role

Application Details:

Vulnerable Sector Criminal Record Check required

Closing Date: November 28, 2025 

Please email your cover letter and resume to hradmin@quadravillagecc.com, with the subject line “Family Outreach Worker”. Applications may also be dropped off in person at 901 Kings Road. Though we thank all applicants, only those selected for an interview will be contacted.

Thanks for your interest in working with us! At Quadra Village Community Centre we value our dedicated staff team and pride ourselves in being a good organization to work for and making a difference in the community.